You have 14 days to return it to us from the day we deliver your order (or from the date we make our first delivery attempt).

To return any items within the 14 day period you must first request a Returns Authorisation Number (R.A.N).

To request an R.A.N please email us at merchandise@ibelievemanagement.com stating your order number with email subject ‘Returns Request’, together with a description of what you wish to return.

Please allow us up to 24 hours to respond to your R.A.N request.

Please note: Items can only be returned to us in their original condition. Only new, unused and unworn items will be considered for return.

We cannot issue refunds or exchanges on items returned to us after 14 days.

Please package your returns well ensuring your items will not be damaged in transit, I Believe Management are not responsible for any damages occurred during transit.

For International orders customers are responsible for returns taxes and please make sure you allow enough time to meet the 14 day return period.

 

RECEIVING A REFUND

Once we have received your unwanted items they will go through quality check and we will then email you within 48 hours to confirm your request.

Refunds can only be issued via the original payment made and can take up to 14 days from completion of quality check to be processed.

We will notify you if there are any damages or issues with your returned items.

Refunds will not include postage fees.

 

For any further information regarding you order please feel free to email merchandise@ibelievemanagement.com quoting your name and order number.

Standard UK Mainland (Standard Delivery service)

• All parcels are despatched in the UK by a national carrier.
• Delivery within 2-5 working days.
• Cost for Standard Delivery Service to UK Mainland addresses is £3.99

 

Next working day (UK Mainland only)
For urgent orders we offer a Next Working Day delivery service.

• Next working day £7.99 irrespective of order value (delivered next working day if ordered by 1pm).
• Please select ‘Next working day’ when ordering on-line.
• Please give a daytime delivery address, as all parcels need to be signed for.
• Mainland postcodes AB, IV, KA, KW, PH, PA, FK: unfortunately this service is not available in these areas. Please select the Standard UK Mainland delivery service at checkout.
• Note: orders placed after 1pm are regarded as being received by us on the next working day (Monday-Friday).

 

UK Non-Mainland
Northern Ireland / Scottish Islands / Isle of Man / Isles of Scilly

• Deliveries to these non-mainland UK areas cost £4.99
• Delivery within 4-6 working days.
• Please give a daytime delivery address, as all parcels need to be signed for.